I love this location and the employees are amazing! My fiance and I have never had a bad experience there. They are are ways very helpful and courteous.
Very friendly staff who showed excitement while helping me with my purchase! Will definitely be back! Only shopping here for now on!!
Friendly and helpful staff.
April and the staff are AWESOME
Never spend your money at Kay Jewelers! Purchased a bridal set from them a couple years ago. Had a few issues with them (should have learned my lesson here!), but the problems were fixed. Went back recently to have the ring sent off to be repaired (a diamond fell out again..). One of the associates suggested I trade in this ring for another since my current ring had been discontinued for various issues. I wasn't thrilled with the idea, but I didn't want to keep having my ring sent off for weeks at a time so I agreed to look at other rings. The catch, though, is that you have to spend double what you spent on the original purchase. Didn't think that was fair since it was no fault of my own that the ring had been discontinued, but I wanted something a little nicer anyway so I didn't put up a fight. We financed the remaining portion that was left after trading in my ring.. I was told my current ring was considered the down payment and after asking about interest (we ALWAYS ask), was told we would not be charged. We have financed several items from there and ALWAYS made the 20% down payment they require in order to finance interest free for 12 months. A little while later, I realize we HAVE been charged interest. Called customer service and all they could say was that we did not make the 20% down payment. Was my $2000 ring not enough?! They said it isn't considered a down payment. Ridiculous!! We were never even given an opportunity to pay 20% down at the time of purchase! Had we known, of course we would have! The ONLY way they would correct THEIR mistake was if I paid 20% down right then. Not even 20% of the current balance, 20% of the original purchase price!! Moral of the story, unless you like to go round and round with customer service and be coerced and lied to, SPEND YOUR MONEY ELSEWHERE!! Don't make the mistake of purchasing anything from Kay. Just read all of the other AWFUL reviews online. That many people can't be wrong.
Kay Jewelers is a US Jewelry Store based in Macon, Georgia. Kay Jewelers is located at 5080 Riverside Dr Suite 212, Macon, GA 31210, USA.
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