I do not like leaving a poor review. I prefer to communicate and talk with the owners and management to work out any issues. Unfortunately the owner/manager did not work with me. I called this shop multiple times over the course of a week with no returned calls. I left multiple messages with my phone number for a return call and received no call back.
This purchase and incident occured Aug. 7, 2017
The main flower bloomed right on time, soon after arriving.
This whole experience was frustrating. The flowers were gorgeous and well put together and lasted so long. But the beauty of them was ruined by poor customer service and failure to communicate. This whole review and experience could have been made up by a simple phone call from management or the owner to clear things up. This was not done.
My flowers were ordered for same day delivery. My boyfriend was insured I would receive them same day, and paid extra to do so. It was my birthday, and I had never recieved flowers before, and he new this and wanted to make it special for me. He had never gifted flowers before either so it was supposed to be a special moment for us both. Instead I receive a phone call ruining the surprise asking if I was going to be at work at a certain time. And then requesting a home address for the flowers to be delivered. I told her I would stay late to receive them at work, which was his intention and she agreed and said would call me again to verify. She never called and then they weren't delivered at all. I did not receive them until the next day, and my boyfriend was not refunded his same day delivery charge.
A Touch Of Glover Flowers And Gifts is a US Florist based in Macon, Georgia. A Touch Of Glover Flowers And Gifts is located at 4221 Mercer University Dr #2, Macon, GA 31204, USA.
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