Absolutely exceptional customer service! Every person we have interacted with has made our stay better. Our son came down with food poisoning after we arrived. Our housekeeper, the breakfast cook, dining room staff, front desk staff.... Every individual went above and beyond to assist our family and make sure we had what we needed. Truly, customer service at its finest.
The hotel is nice and seems fairly new (review is posted August 2017). It's Right across from the Mercer Bears Athletic complex including football, baseball, sand volleyball and tennis courts.
The staff has been very friendly.
Clean, comfortable, noon check out. When making our reservation, after finding out we had young children, they successfully attempted to put us in a room away from the stairs, ice maker, and elevator to assist with quiet. Will stay again on our treks north.
Both key cards would not work when I got to my room so had to walk back to front desk to get resolved. Noticed the carpet in the first floor hallway leading to my room was soaked so I called the front desk to let them know and no one did anything about it. The next morning the hallway smelled terrible and I once again let the front desk know that the carpet was still soaked. Front desk agent said "Well, he hasn't made it in yet but I'll let him know." You'd think they would get right on a leak that was soaking the carpet. Finally, my breakfast was terrible. Asked for crispy bacon and got way under-cooked, floppy, greasy bacon. The server could see I was not happy and comped my breakfast.
The rooms were clean and comfortable.
Great place to stay in Macon...I just wish it was football season so I could catch a game :).
Beautiful hotel. Super friendly staff. No complimentary breakfast, $10.95 for food most places offer free exception being the made to order eggs. The bar is also over priced. $8 for a bottle of domestic beer. But the place is very modern and very clean. Wifi is fast and reliable. Access to the rest of Macon is seconds away. Rooms are spacious and nicely furnished.
Hilton Garden Inn Macon Mercer University is a US Lodging based in Macon, Georgia. Hilton Garden Inn Macon Mercer University is located at 1220 Stadium Dr, Macon, GA 31204, USA.
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